A BestCall Roofer is...
The highest level of combined history, quality, business practice and consumer satisfaction we can find in a marketplace. The BestCall servicemark represents exactly what homeowners and commercial clients deserve from skilled trade providers: Choosing a roofer must be among the best calls we make. BestCall does our homework in every market to select, recognize and improve the providers we would choose for ourselves.
Summary of why BestCall was developed
As homeowners and small business owners, we have experienced the full spectrum of experiences one can have with skilled trade providers.
Often the need for a roofer is immediate, such as recent damage or surprise repair needs. Or we’re working on a project under budgetary or calendar stress. It is very easy to skip the consumer homework necessary to find a provider who will complete the needed tasks professionally, ethically and thoroughly.
In the digital marketplace, we have many options to search, research, compare and hire providers. BestCall was developed to provide a truly impartial option for local research and recommendations. We hope you’ll read further to see how we complete our work, and that the BestCall servicemark is offered only to those trades providers which pass every expectation we require.
Our model is to find, and help improve, the market's consumer champions.
Researching, hiring, managing and answering for the results of skilled trades hires is an area we have significant experience. This is the foundation skill for BestCall’s methods.
No matter their skill level, roofing companies are fully-functioning businesses each with challenges, strengths and weaknesses. Choosing a provider must include vetting a company’s business practices as well as skill.
We’ve prepared internal process standards which accompany BestCall, an additional way we can help great providers improve their business over time. BestCall’s purpose is to find great providers in the field who already do their jobs well. Then we help them by helping them evaluate and improve their repeated business cycles better. For a skilled trade provider, two business cycles affect every client: The sales cycle, and the project cycle. BestCall was developed to help already terrific businesses improve their performance, durability and customer satisfaction long term.
BestCall researches the marketplace in a thorough manner.
Know the business before you hire
Information you see on BestCall is verified every 60 days through mandatory response reporting from our certified provider family. We work to assure data, contacts and recommendation status never go stale. This is often quite common across multiple information sources and resources.
In-project feedback
BestCall servicemark holders are reminded to encourage feedback during projects, as immediate communication builds better outcomes. If appointments or milestones are missed, a work-area isn’t cleaned properly or a progress question exists – BestCall providers must give you a method to communicate with decision-makers during projects. Our goal is better results, better reviews, better communication.
Up front financials and policies
BestCall fosters an environment where surprises are kept to a minimum. We encourage providers to assure complete quoting, up-front expectations of variance and all guarantees stated clearly.
Good faith goes for the customer, too.
Virtually every trades provider will share stories of customers and clients whose demands exceed the contracted project they are funding. Ethics and good faith are required not only of the provider, but also the customer and client. Clear contract terms, payment terms, materials requirements, understood outcome goals and timelines are absolutely necessary. Please be a good faith customer and leave a review which genuinely represents the provider’s finished product and adherence to all agreements made.