Best Call is an invitation-only credential for roofing companies. One firm in each market holds the seat, and it is reviewed on performance. It cannot be purchased, and it is not for sale to anyone.
A roof takes days. Best Call checks in with you while the work is still open, not a month after the crew has gone.
Roofing is the largest single check most homeowners write, and it is the trade where you know least about what you are buying. Nobody sees the work until it is covered up.
Decking, flashing and vents are not visible until the old roof is off. When the scope changes, you are told why, in plain terms, before the work continues.
A roof runs for days. You hear from us while the crew is still on site, so anything wrong can be fixed by the same people, not argued about later.
Debris, nails and final walkthrough are where roof complaints start. They are also the easiest things to get right when someone is keeping score.
Your crew leaves a Best Call card when the work begins. It has a code, and nothing else to fill in.
Scan it and answer a few straight questions about how the work is going. No account, no password, no app.
We check in while the job is open, then ask you once more when it is finished. A concern reaches the office right away.
Need, Parts, Availability, Cost, Time. On a roof, all five can move at once, and a storm can move all five in a single morning.
When any of the five changes, in either direction, you are told as quickly as possible. A deck that has to be replaced is a much easier conversation on Tuesday than on the last day of the job.
Most trust marks are sold. Ours is awarded. We research the leading roofing firms in a market, invite a small number, and open a single seat. It is reviewed, and it can be lost.
If a firm slips, the seat goes to the next one in line. That is why the mark on the card means something, and why you will not see it on every truck in town.
The market directory is being populated. Each listing will name the firm holding the seat, the date it was awarded, and how it is performing.